Cancellation policy

Cancellation Policy
Some items in our store may be offered to you as a pre-order or in stock.

Pre-orders:

Pre-order items are products that are not currently in stock but can be reserved in advance for future delivery. By pre-ordering, you secure your purchase of an upcoming product before it becomes available to the general public. Pre-ordering ensures that you'll be among the first to receive the item once it is released or restocked.

Please note that pre-order items may have an estimated release date provided by the manufacturer or supplier. This date is subject to change due to production delays or other unforeseen circumstances. We will keep you informed of any updates regarding the availability and delivery of your pre-ordered item.

Pre-Orders Policy:

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

In Stock Items:

"In stock items" refer to products that are currently available and ready to be shipped or picked up from your inventory. These items are physically present in your store's inventory and can be sold to customers without any delay or waiting period. Customers can typically expect prompt fulfillment of orders for in-stock items since they are readily available for purchase. 

Cancellation Timeframe -You may cancel your order for in-stock items within 24 hours of placing the order. After this timeframe, your order will be processed and cannot be canceled.

Cancellation Process: To cancel your order, please contact our customer support team at DEADWITHMYFRIENDSPODCAST@GMAIL.COM. Please provide your order number for expedited assistance. We will confirm the cancellation request and process any applicable refunds.

Refunds: Upon cancellation within the specified timeframe, we will initiate a refund to your original payment method. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your bank or financial institution.

Exceptions: Once your order has been processed and shipped, it cannot be canceled. However, you may be eligible for our returns policy outlined separately.

Out-of-Stock Items: In the rare event that an item becomes out of stock after you've placed your order, we will promptly notify you and provide options for a refund, exchange, or backorder.